Customer support & comms
Email & inbox assistant
Triages messages, drafts replies in your voice, and surfaces only what needs you.
An electronic secretary for your inbox — it reads what comes in, drafts replies in your voice, and leaves only the genuine exceptions for you.
What it does
- Triages and prioritizes incoming mail
- Drafts replies in your tone, ready to send
- Summarizes long threads so you catch up fast
- Flags anything that needs your judgment
Common requests it handles
- Draft a reply to this customer enquiry
- Summarize this long thread
- What in my inbox actually needs me today?
Recommended models
Drafting in your voice benefits from a strong instruction-follower — Llama or Qwen self-hosted, or GPT/Claude via API for the most natural tone. Gemma works well for triage and shorter replies.
Tuning tips
- Give it 10–20 of your past replies so the tone is yours, not generic
- Keep auto-send off until the drafts consistently need no edits
- Define which senders or topics always get escalated to you
What we need from you
- A handful of past emails and the replies you'd send
- Your tone preferences and rules
- Access to the mailbox it should work with
Good for
- Founders and small teams buried in email
- Shared inboxes (support@, info@, sales@)
- Cutting first-response time to minutes
Options
- Auto-draft for review, or auto-send for trusted cases
- Email, chat, or both
- Escalation rules for when a human steps in