Customer support & comms

Email & inbox assistant

Triages messages, drafts replies in your voice, and surfaces only what needs you.


An electronic secretary for your inbox — it reads what comes in, drafts replies in your voice, and leaves only the genuine exceptions for you.

What it does

  • Triages and prioritizes incoming mail
  • Drafts replies in your tone, ready to send
  • Summarizes long threads so you catch up fast
  • Flags anything that needs your judgment

Common requests it handles

  • Draft a reply to this customer enquiry
  • Summarize this long thread
  • What in my inbox actually needs me today?

Recommended models

Drafting in your voice benefits from a strong instruction-follower — Llama or Qwen self-hosted, or GPT/Claude via API for the most natural tone. Gemma works well for triage and shorter replies.

Tuning tips

  • Give it 10–20 of your past replies so the tone is yours, not generic
  • Keep auto-send off until the drafts consistently need no edits
  • Define which senders or topics always get escalated to you

What we need from you

  • A handful of past emails and the replies you'd send
  • Your tone preferences and rules
  • Access to the mailbox it should work with

Good for

  • Founders and small teams buried in email
  • Shared inboxes (support@, info@, sales@)
  • Cutting first-response time to minutes

Options

  • Auto-draft for review, or auto-send for trusted cases
  • Email, chat, or both
  • Escalation rules for when a human steps in