Operating your agent
Using the chat interface
How agents are used day to day — the chat UI, where it lives, and what your team controls.
Most agents are used through a simple chat interface — embedded in your site or app, or as a floating widget. Here's how it works day to day.
For your customers and users
- Type a message and the agent replies in seconds
- Suggested starter prompts help people get going
- The agent keeps the context of the whole conversation
- When it can't help, it hands off to a person with the full thread
Where it lives
- A floating widget in the corner of your site (like the assistant on this site)
- Embedded inline on a page — for example a contact or support page
- Connected to your existing channels — email, Instagram, WhatsApp, Telegram — for the agents that support them
For your team
- You set the agent's instructions, tone, and rules
- You decide what it handles automatically vs what it escalates
- Conversations and leads can be sent to your inbox, Telegram, or CRM
Want to try before you commit? We set you up with a private playground to test the agent on your own examples first.