Customer support & comms
Order & returns assistant
Answers order-status questions and handles returns, refunds, and exchanges.
Handles the 'where is my order?' and 'can I return this?' questions that flood e-commerce support — end to end, by your rules.
What it does
- Answers order-status and tracking questions
- Processes returns, refunds, and exchanges by your policy
- Looks up orders and customer details from your store
- Escalates edge cases to a person
Common requests it handles
- Where is my order #12345?
- I'd like to return an item
- Can I change my delivery address?
Recommended models
These flows are structured, so a capable open model (Llama, Qwen, or Gemma) self-hosted is usually plenty; reserve a frontier API model for stores with complex, multi-step policies.
Tuning tips
- Connect it to your order system so it answers from real data, not guesses
- Encode your returns window and exceptions explicitly
- Route anything outside policy straight to a human
What we need from you
- Access or integration to your store / order system
- Your returns and refund policy
- Examples of common requests
Good for
- Online stores and marketplaces
- Post-purchase support
- Reducing repetitive ticket volume