Customer support & comms
Helpdesk & IT support
Handles internal tickets — access requests, how-tos, and routine fixes.
An internal helpdesk agent that clears routine IT tickets — access requests, how-tos, and the fixes people ask for again and again.
What it does
- Resolves common internal requests and how-to questions
- Guides employees through routine fixes
- Triages and routes tickets that need a specialist
- Answers from your internal runbooks and policies
Common requests it handles
- How do I get access to [tool]?
- My VPN won't connect
- How do I set up my new laptop?
Recommended models
Internal Q&A over runbooks suits a self-hosted open model (Llama, Qwen, Gemma) that keeps internal data in-house; an API model is rarely needed here.
Tuning tips
- Point it at your runbooks and access-request procedures
- Make it create or route a ticket when it can't resolve something
- Restrict answers to approved internal sources
What we need from you
- Your internal docs, runbooks, and FAQs
- Common request types and how they're handled
- Access to your ticketing tool
Good for
- IT and ops teams
- Employee self-service
- Reducing ticket backlog